PO Box 111, Granville 

Office Hours:

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(04) 109 89504


(04) 109 89504

Tips for Choosing a Support Coordinator

NDSI Support Coordinator

Support Coordinators

Support coordinators are vital in your National Disability Insurance Scheme (NDIS) journey, so pick someone who knows your requirements. What support coordinators do, how much they should charge, and what constitutes a successful support coordinator are all discussed.

A support coordinator assists you in coordinating your support services and making the most of your NDIS funding. When a participant’s plan is approved, they begin working with a support coordinator. It is entirely up to you to choose which support coordinator to utilise. Your support coordinator will collaborate with your plan manager (if you have one) to ensure you get the most out of your plan.

If you or your support person are comfortable planning your support services, you do not need to engage a support coordinator.

Support coordinators are a commercial company not affiliated with the National Disability Insurance Agency and are paid for via your plan. If you want to utilise a support coordinator, communicate this with your planner or LAC during your planning meeting so that support coordination money may be included in your plan.

You can ask for different levels of support coordination.

Your plan can include one of three levels of assistance:

  • Support Connection
  • Support Coordination
  • Specialist Support Coordination

You may use the support link to connect with informal, community, and sponsored services to help you reach your goals. For participants in challenging situations, specialist support coordination is the highest degree. A trained support coordinator will assist the participant in navigating the obstacles of their support setting and ensuring a consistent level of care.

The sort of support coordination included in your strategy is determined by your objectives.

What price should your support coordinator charge?

Support coordinators must be NDIS-registered providers and cannot charge more than the NDIS pricing range for the kind of support coordination included in your plan.

The most recent NDIS price guide specifies the most a provider can charge for a service. If you can negotiate a lower price with your supplier, you can get more out of your allocated cash.

Other valuable information in the pricing guide includes what you can claim through your NDIS funding and what category you can claim it in.

Every fiscal year (1 July-30 June), the NDIS publishes new NDIS Pricing Arrangements and Price Limits to reflect the current market cost of services.

These are upper limits, so if you can negotiate a lower price with your provider, you can get more out of your allocated cash.

The NDIS Pricing Arrangements and Price Limits (formerly known as the ‘Price Guide’) include a wealth of information on what you can claim through your NDIS funding and under what category.

What makes a good support coordinator?

Because everyone has different requirements and requires various help, choosing a support coordinator who works effectively with you is absolutely personal. When selecting a support coordinator, consider the following factors:

  • Are they self-sufficient?
    Support coordinators play an essential part in your journey; therefore, consider hiring an independent company that provides support coordination. Specialist support coordination services do not provide any other services, such as plan management, counselling, or support work, and are, therefore, entirely focused on your requirements.
  • Are they creative?
    Because you are unique, what works well for one customer may not work well for you. A competent support coordinator should be creative and think outside the box when necessary.
  • Are they dependable?
    Your support coordinator should be dependable and available to assist you when you want it.

Where can I find a support coordinator?

OZCare Disability Supports prefers to preserve choice and power in the hands of our clients; hence we do not explicitly endorse suppliers. However, we can assist you in locating the information you require to make your own provider selections. We have compiled a list of the top NDIS provider search directories to assist you in finding service providers in your region.

If you’re interested in a support coordination company, but they’re already full, it’s worth registering your interest if a position becomes available. Also, ask around among your family and friends or through online NDIS communities.

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