PO Box 111, Granville 

Office Hours:

9:00 – 17:00 (Mon-Fri) 


(04) 109 89504


(04) 109 89504

Full Range of Primary NDIS Services

You’re ready to start enjoying the benefits of our Journey to Spring Plan Management Service – and life as a Journey to Spring customer – once you’ve received your Improved Life Choices funding. Joining us by simply pushing the “Join Us” Button, you’ll be on your way soon!

Examine all of our Services and more.

Convenient NDIS Care Services

Book a Chat

Book a time to talk with one of our NDIS specialists to discuss your budget and how to make the most of it.

In-your-home Visits

Book a visit from one of our NDIS consultants to your home to discuss your budget and how to make the most of it.

Urgent Appointments

For quick help with critical issues, call the provided support number. You'll get, expert help for the best solution.

Services and Treatments

Health & Wellbeing

Health and wellbeing for a disability client involves addressing the unique needs and challenges faced by individuals with disabilities in maintaining their physical, mental, and emotional well-being.

Physical Health

Disability clients may have specific physical health requirements due to impairments or mobility limitations. This can include assistance with personal care, medical treatments, mobility aids, accessible environments, and specialised therapies or exercises tailored to their condition. Regular medical check-ups, medication management, and preventive care are also important.

Mental Health

Disabilities can significantly impact mental health. It’s crucial to address the emotional well-being of disability clients by providing access to mental health support services, counselling, and therapy.

Community Participation

By prioritising these factors, communities can create an environment that values and supports the participation of disabled individuals, fostering a sense of belonging and enabling them to lead fulfilling lives within their communities.

Inclusive Attitudes

Encouraging an inclusive mindset within the community is important. It involves challenging stereotypes, addressing biases, and promoting respect and acceptance of people with disabilities. This helps create a welcoming atmosphere that supports active participation.

Empowerment and Self-Advocacy

Empowering disabled individuals to advocate for themselves is important for community participation. Providing them with resources and tools to assert their rights, express their needs, and participate actively in decision-making processes enhances their sense of agency and promotes inclusivity.

Accommodation Assistance

Accommodation assistance is vital in supporting disabled individuals to thrive and participate fully in various aspects of life.

By prioritizing these factors, accommodation assistance can enable disabled individuals to overcome barriers, maximize their potential, and fully participate in various domains of life, whether it be education, employment, social activities, or community engagement.

Individualized Approach

Recognize that each disabled person has unique needs and preferences. Accommodation assistance should be tailored to the individual, taking into account their specific disabilities, functional limitations, and goals. It’s crucial to involve the disabled person in the decision-making process and work collaboratively to identify the most effective accommodations.


Ensure that the physical environment, including buildings, facilities, and transportation, is accessible to individuals with disabilities. This may involve providing ramps, elevators, accessible restrooms, designated parking spaces, and other modifications as necessary. Accessibility extends beyond physical spaces to digital platforms, information, and communication technology, ensuring individuals can access and navigate these resources independently.

Daily Life Assistance

Daily life assistance is crucial for disabled individuals to navigate daily routines and maintain independence.

By addressing these aspects of daily life assistance, disabled individuals can lead fulfilling lives, maintain independence, and actively participate in their communities. It is essential to approach everyday life assistance with a person-centred approach, respecting each individual’s autonomy, preferences, and dignity.

Personal Care

Support with personal care activities such as bathing, grooming, dressing, toileting, and eating may be required by some individuals with disabilities. Assistance should be provided in a respectful and dignified manner, taking into account the individual’s preferences and cultural considerations.

Medication Management

Some disabled individuals may require assistance with medication management, including reminders to take medications, help with medication administration, and organising pillboxes. Proper training and communication with healthcare professionals are essential to ensure the individual’s safety and well-being.

NDIS Plan Management

The National Disability Insurance Scheme (NDIS) is an Australian program designed to support individuals with disabilities in accessing necessary services and support. NDIS Plan Management refers to managing funding allocated to participants through their NDIS plans.

By focusing on these aspects of NDIS Plan Management, disabled individuals can have greater control over their supports and services, enabling them to pursue their goals, maximize their independence, and lead fulfilling lives. It is crucial to consider the individual’s preferences, capabilities, and aspirations throughout the plan management process to ensure that the support provided is truly person-centred.

Understanding the NDIS Plan

Disabled persons must clearly understand their NDIS plan, including the goals, budget allocations, and funded supports outlined in the plan. This understanding helps them actively participate in decision-making and make informed choices about their support and services.

Financial Management Options

NDIS Plan Management offers different financial management options, including self-management, plan management, and agency management. The disabled person should understand the advantages and responsibilities of each option to choose the one that best suits their preferences and capabilities.

Support Coordination

Support Coordination is crucial in assisting disabled individuals in navigating the National Disability Insurance Scheme (NDIS) and accessing appropriate supports and services.

By prioritising these considerations, Support Coordination can effectively support disabled individuals in accessing the necessary supports and services, fostering their independence, and enabling them to lead fulfilling lives within their communities.

Understanding Individual Needs

A Support Coordinator should comprehensively understand the disabled person’s individual needs, goals, and aspirations. This includes considering their disability type, functional limitations, strengths, and challenges. Understanding the person helps tailor support coordination services to their specific requirements.

NDIS Plan Management

Support Coordinators play a vital role in assisting disabled persons with understanding and effectively managing their NDIS plan. This involves explaining the plan and it’s budget allocations and funded supports. Support Coordinators should also guide the individual in navigating the NDIS portal, accessing services, and managing their plan effectively.

Important Clients Information

What is Plan Management?

Being plan managed implies that your NDIS funding is administered by an NDIS-registered plan management provider (such as OZCare).

We pay your invoices and store your receipts so you don’t have to bother about claiming payments or archiving receipts. Having a plan manager also allows you to engage service providers that are either NDIS registered or not.

How do I become Plan Managed?

You must have ‘Improved Life Choices’ in your NDIS plan to be plan managed.

If you have a planning meeting or review coming up, be sure to include Improved Life Choices in your plan. This covers all plan management expenses, so you will incur no costs. If you have an existing plan that does not contain Improved Life Choices but would like to be plan managed, you can seek a review of your NDIS plan to include plan management. Be careful that reviews might take awhile.

How do I access or change service providers?

If you already have service providers in mind, that’s fantastic. Our approach is straightforward, and we can deal with practically any supplier as long as they have an ABN and the item or service is “reasonable and necessary” according to the NDIA.

If you’re looking for service providers, we can lead you in the correct path. Getting started with providers is very simple. We can give you a ‘New Provider Letter’ with all of the information they’ll need to send us bills, and you can leave the rest to us.

If you are dissatisfied with your services, just choose a new provider and send them with a New Provider Letter. Our Relationships Team will get back to you.

What category is plan management claimed from?

Plan management is added independently to your plan under the Improved Life Choices budget, so it will not cost you anything. If you want to plan manage your plan, the Improved Life Choices budget is added to it.

What is the difference between a plan manager, a support coordinator and an LAC?

The roles of a plan manager, a support coordinator, and a LAC (Local Area Coordinator) are distinct positions within the disability support system. Here’s a breakdown of the differences between these roles:

There is more information about the difference between the bodies.

How do I use my allocated funds?

If your budgets are plan managed, all you have to do is select service providers you want to utilise and ask them to invoice Journey to Spring Disability Services for the services you get. Our budget advisors will chat with you about your strategy and what you might want to buy to help you reach your objectives.

What dose each budget line mean?

Check out our handy guide to NDIS plan categories.

Is there any cost to me?

No. You will incur no out-of-pocket expenses as a result of having your plan handled.

When you request that your plan be managed at your planning meeting, the NDIA Planner or LAC will include an Improved Life Choices budget in addition to your existing budgets. This covers the initial one-time price (per plan) for setting you up in our system and on the NDIS site, as well as assistance when you transition to plan administration, as well as our flat monthly rates.

What is covered in my plan?

The NDIS will pay for’reasonable and required’ assistance requests. These are items or services that are closely related to meeting the precise aims and objectives outlined in your NDIS plan.

The NDIS is unlikely to approve claims that are not directly related to a participant’s disability, such as day-to-day living costs, entertainment, food, support items already provided under other government funding schemes (such as education or Medicare), items that do not represent value for money, and items that may endanger the participant or others.

How does plan management work?

All plan managers who provide financial administration services must be NDIS registered. Your providers give us their invoices, which we pay on your behalf, and our budget coaches assist you in managing your money and discussing what you would wish to buy. If you choose plan management, your NDIS planner will manage your finances, allowing us to claim for services on your behalf and directly pay your service providers.

Can you contact the NDIA to organise my move from agency-managed to plan-managed?

If you want to switch to plan-managed, contact your NDIA planner or LAC to see if they can undertake a soft touch review to convert your plan from agency to plan-managed. Unfortunately, OZCare cannot assist you with this, but we can assist you with what you need to request.

There is more information about changing to plan management in our article.


In Australia, the confidentiality rules for the medical support industry are primarily governed by privacy laws, professional codes of conduct, and ethical guidelines. Here are some key aspects of confidentiality rules in the Australian context:

See more in our News Article

What supports do you recommend?

Journey to Spring Disability Services collaborates with hundreds of providers across Australia. We do not suggest any services because we are fully independent. Journey to Spring believes that all clients should have a say in the services they purchase. We recognise that what works for one individual might not work for another. Using internet search tools to locate the finest suppliers for you is the greatest approach to find services.

See more in our News Article…

How do I download my NDIS plan from the NDIS portal?

Have an NDIS Support question?

Consult With Journey to Spring Online

Suppose you need to consult with Journey to Spring Disability Services about an NDIS Disability Services issue or any other concerns. In that case, you can fill out the form, and we will contact you as soon as possible.